1. Subscription Service
UrFaith is a subscription-based service. Access to the Platform requires an active monthly subscription at R34.99 (thirty-four rand and ninety-nine cents) per month, billed via Stripe, a secure third-party payment processor. There is no free tier. The subscription renews automatically each month unless cancelled prior to the next billing date.
2. Cooling-Off Period
In accordance with Section 44 of the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"), consumers who purchase a subscription via our website are entitled to a 7 (seven) day cooling-off period from the date of the transaction.
If you wish to cancel your subscription within 7 days of your initial purchase and request a full refund, please contact us at admin@urfaith.co.za within that period. Refunds under the cooling-off period will be processed within 7 business days of the request being approved.
3. Cancellations After the Cooling-Off Period
After the 7-day cooling-off period has elapsed:
- You may cancel your subscription at any time via your account Settings page;
- Cancellation will take effect at the end of the current billing period;
- You will retain access to Premium features until the end of the period you have paid for; and
- No partial or pro-rata refunds will be issued for the remainder of the current billing period after the cooling-off period has elapsed.
4. Exceptions and Special Circumstances
We will consider refund requests outside the standard cooling-off period in the following exceptional circumstances:
- Duplicate charges or billing errors caused by our payment system;
- Extended service unavailability of more than 72 consecutive hours caused by factors within our control; or
- Any other circumstance where a refund is required by South African law, including the Consumer Protection Act 68 of 2008.
Refund requests under exceptional circumstances must be submitted to admin@urfaith.co.za with a description of the issue. We will respond within 3 business days.
5. How Refunds Are Processed
Approved refunds will be processed via Stripe back to the original payment method used for the transaction. Processing times are subject to Stripe and your bank's standard processing periods, typically 3–7 business days.
We do not issue refunds in cash or via alternative payment methods.
6. Your Rights Under the Consumer Protection Act
Nothing in this Refund Policy limits or excludes any rights you may have under the Consumer Protection Act 68 of 2008 or any other applicable South African legislation. If you believe your consumer rights have been violated, you may contact the National Consumer Commission at www.thencc.gov.za or call 012 428 7000.
7. Contact Us
For all refund requests or billing queries, please contact us at: admin@urfaith.co.za
We aim to respond to all refund requests within 3 business days.